Blaze says it has identified the manufacturing fault behind reported Evercade Nexus protective-glass fitting problems and taken corrective action at the factory. CEO Andrew Byatt shared the update on November 11 while visiting the company’s manufacturing partners in Shenzhen.
Blaze says standard Nexus replacements are available now, and that it has secured like-for-like units for customers with limited editions. Owners of those models should not have to assume that reporting a fault means giving up the version they bought, although support still needs to review each case.
Byatt says the number of potentially affected units is significantly lower than online discussion suggested. The statement does not give a number, a failure rate or a batch breakdown, so that reassurance remains the company’s assessment rather than something owners can independently check. It also does not announce a general recall.
If your Nexus has a hardware problem, Blaze asks you to email su*****@*********co.uk with as much information as possible, including photographs or a short video. Its team will review the issue and advise on the next steps. The company says contacting it directly does not affect your statutory rights with the retailer that sold you the console.
Already waiting for a reply? Keep the original ticket rather than opening another one. Blaze says duplicate inquiries can slow the queue, and acknowledges that its usual response window of 48 hours may be exceeded while the team works through the backlog.
The Nexus made a strong impression in our Evercade Nexus review, with its larger screen and continued focus on physical cartridges. That makes a basic assembly issue especially frustrating: nobody buys a new handheld hoping the first accessory they need is a support ticket. Byatt says the company is reviewing manufacturing and quality-control procedures, and that the work is not finished. For now, the promised fix matters most when an affected owner has a working console back in their hands.
Source: Evercade / Andrew Byatt
